Returns and Refund Policy
Customer Care Commitment
We believe in putting a personal touch into everything that we do and want your shopping experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.
Returns Policy
We believe in our products and and confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return the unused portion to us within 2 days of your initial purchase, and we will be happy to refund the purchase amount to your wallet. Please note the following minor exceptions to our normally generous returns policy:
To help us expedite your return request, please follow the simple steps listed below.
1) Send us an email at grievance@rolloverstock.com to let us know that you plan to return the product.
2) Be sure to include your Order Number and to tell us if you prefer to have your return to your wallet
3) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.
4) Our delivery executive will take the items back to us, including your Order Number & Name with the items you wish to return. We cannot process a credit amount to your wallet until the product is shipped back to us. Pack the items carefully to avoid damage in transit. After checking to be sure that your container is tightly sealed, we recommend enclosing it in a Ziploc bag to prevent spillage during transit.
We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Please see the Damaged Items information bellow.
Your return or exchange request will be processed promptly.
Most refunds are processed within 7 business days of receipt.
Damaged Items
When your order arrives, please inspect the products for any damage that may have occurred during shipment. It is normal for the products to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at grievance@rolloverstock.com. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Shipping Policy
At Rolloverstock we are committed to delivering your order in a timely manner while ensuring the utmost care and attention to your items.
Delivery Timeframe:
Standard Shipping: 8 to 10 business days
Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and the shipping destination. Rates will be displayed at checkout.
Shipping Carriers:
We partner with reliable shipping carriers to ensure safe and efficient delivery of your orders.
Tracking Information:
Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment using this number on our website or the carrier’s website.
Delivery Address:
Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for packages that are lost or misdelivered due to incorrect address information provided by the customer.
Delivery Delays:
While we strive to meet our delivery estimates, please note that delivery times may vary depending on external factors such as weather conditions, holidays, or unforeseen circumstances beyond our control. We appreciate your patience and understanding in such situations.
International Shipping:
At this time, we only offer shipping within India. For international orders, additional customs duties, taxes, or import fees may apply, which are the responsibility of the buyer.
Shipping Restrictions:
Certain items may be subject to shipping restrictions or regulations imposed by local authorities. We reserve the right to cancel orders or modify shipping methods for items that cannot be shipped to certain locations.
Contact Us:
If you have any questions or concerns regarding your order or shipping, please feel free to contact our customer service team at contact@rolloverstock.com or +91 – 72000 72009. We are here to assist you and ensure a smooth shopping experience.