Returns
Customer Care Commitment
We believe in putting a personal touch into everything that we do and want your shopping experience to be a satisfying one. We are fully committed to doing whatever it takes to ensure that you are happy with every aspect of your order.
Returns Policy
We believe in our products and and confident that you will love them as much as we do. However, if, for any reason, you are not completely satisfied with your purchase, simply return the unused portion to us within 2 days of your initial purchase, and we will be happy to refund the purchase amount to your wallet. Please note the following minor exceptions to our normally generous returns policy:
To help us expedite your return request, please follow the simple steps listed below.
1) Send us an email at grievance@rolloverstock.com to let us know that you plan to return the product.
2) Be sure to include your Order Number and to tell us if you prefer to have your return to you wallet
3) We will reply to your email to confirm that we have received your request and to answer any questions that you may have.
4) Our delivery executive will take the items back to us, including your Order Number & Name with the items you wish to return. We cannot process a credit amount to your wallet until the product is shipped back to us. Pack the items carefully to avoid damage in transit. After checking to be sure that your container is tightly sealed, we recommend enclosing it in a Ziploc bag to prevent spillage during transit.
We regret that return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Please see the Damaged Items information bellow.
Your return or exchange request will be processed promptly.
Most refunds are processed within 7 business days of receipt.
Damaged Items
When your order arrives, please inspect the products for any damage that may have occurred during shipment. It is normal for the products to show some wear, however, if damage occurred to the item(s) in your shipment, please notify us immediately at grievance@rolloverstock.com. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
